With our customer-friendly Return, Reship, and Refund policies, you are entitled to a 100% money-back guarantee.
Below are various circumstances a client might face and each circumstance has a recommended approach to resolve.
- MISSING PACKAGES: Your package got MISSING on transit and was never delivered to your specified address. If this happens, we re-ship the package and if the second attempt fails, you get a refund.
- CUSTOMS SEIZURES: Your package was SEIZED BY CUSTOMS. This can happen only to a destination country we are shipping to for the very first time. If we have previously shipped to your country (listed under the Successful Deliveries page) then you have nothing to worry about. If this happens, we re-ship the package and if the second attempt fails, you get a refund.
- DAMAGED PRODUCTS: Products were delivered but DAMAGED. Please provide photo/video evidence of the product showing that it was damaged. If this happens, we re-ship the package and if the second attempt fails, you get a refund.
- UNWANTED PRODUCTS: You no longer need the product you ordered. If this happens, return the product back to us within 7 days and get a refund for the product cost only.
- ERROR ORDERS: You ordered the wrong product. If this happens, return the product back to us within 7 days and get a refund for the product cost only.
- QUALITY ISSUES: The product quality was not as expected. This applies mostly to products such as generic research chemicals. If the purity of a substance is not mentioned on the product page, then it is right to assume it is at least 98% pure according to our Quality Guarantee. Some products such as heroin and cocaine are priced according to quality. There might be an issue of mislabelling and you paid for 98% pure cocaine and received 80% purity instead. You need to test the quality and be very sure before reporting this as an issue. If this happens, return the product back to us within 7 days and get a full refund OR you keep the lower purity product you received and get a partial refund for the extra you paid. In the case of GHB, we even provide a free GHB EZ Test Kit to first-time buyers so that they can use to test the quality of the product before consumption.
You can return a product if you ordered the wrong product or the quality is below your expectation, or you changed your mind and no longer need the product. However, you pay the return fee and get a refund for the full amount you paid for the product.
We can reship a package to you if it was damaged or lost or seized by customs. We must attempt to reship first and you can request a refund only if the second attempt fails. But if you request a refund on basis that you no longer need the product, that is acceptable.
By now, it must have been clear that you can request a refund for a vast number of reasons. However, the only limitation is that in some circumstances we do not refund shipping fees.
You are fully covered by our Return, Reship and Refund Policies. However, there are a few responsibilities you need to shoulder.
- Be very sure you need a product before you order it. Do not hurriedly order a product out of excitement just to find out, when you receive the package, that you have already changed your mind.
- Take time to choose exactly which product you need. If you want to sedate your partner for a good sexual experience, make a clear choice. Don’t hurriedly order one when the other could have been a better option.
- Provide accurate information when ordering. We have options for ordering with a fake name, paying anonymously, and you can even order without creating an account on our website. however, when it comes to your delivery address, the information needs to be as complete/specific as possible to avoid failure deliveries.
- Order only when you are sure to make payment within 48hrs. We always have lots of clients and orders to handle (of course we are on page one of Google) so it is a smart choice not to allow your order pending for too long.